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Accomplishments

 

Staffing

  • Continued to move forward on the development of a Job Ladder for staff.  This has been shelved at the district level and concerns raised that it might end up having some of our technicians y-rated.
  • Provided training for Network and Technical Personnel.  Allowed some technicians training in advanced networking techniques.
  • Have submitted three classified position requests for Network Technician, Delano Technician and Web Technician
  • We lost one technician through retirement and have been unable to replace them.  This places a much heavier load on the remaining four technicans.

HelpDesk

  • The migration of the Helpdesk to the district office has been put on hold.  The DO is now recommending that we move toward outsourcing the Helpdesk..
  • Periodically check with users on problems marked closed to be sure that user is satisfied.
  • Regularly review outstanding Helpdesk calls .
  • Expanded the ‘notes’ part of the Helpdesk report.  This results in more complete emails to the users by explaining what happened or, what didn’t happen and why.
  • Users are notified by email when jobs are closed or the status is changed.  They can also query their job status.

Network

  • We have been funded to move to a blade server and SAN instead if individual server boxes.
  • We are pursuing the virtualization of most of our servers to reduce power consumption as well as improve reliability and maintenance.  This is planned to have phase I completed by the end of 2000.
  • We will continue to monitor the success of thin clients to see if they are applicable elsewhere on campus.  Our one thin client installation (L217) has been a success.
  • We have assisted in numerous moves at the Weil, Delano and on campus.
  • We continue to deploy VLANS on campus to protect the integrity of and increase the flexibility of our network. 
  • Installed monitoring tools to watch over the network and notify support when problems occur.  The latest example is a heat sensor to monitor the temperature and notify us if the computer room gets too hot.  The reason is the unreliability of the current chiller and wall units.
  • Acquired testing tools so that our staff can trouble-shoot problems.
  • Researching ways of improving our security.
  • Fire suppression equipment has been installed in our computer room.
  • A generator has been installed to provide continuity of operation in case of a power outage.
  • We have tightened security on the user desktops by removing administrator rights.  We softened the blow to the users by implementing a software package called Beyond Trust which gives back to the user certain rights without causing security problems.

Wireless Connectivity

  • We have installed wireless availability in all of our conference rooms as well as strategic places around campus for student access.  The Library is presently almost completely blanketed with support.  We currently have almost fifty access points around campus.
  • We continue to support and expand the use of the wireless carts.
  • Network Administrator attended class in Aruba wireless hardware and is assisting the district in implementing wireless in the other two colleges.
  • A second technician has been trained as a backup to the wireless system.

Software Training

  • Continue to provide ongoing training for new hires.
  • We have made available a utility for assisting users of Office 2007.
  • We have available online training courses in Office 2007, including Outlook.

Improve User Relationships

  • We update the IS intranet web site to make it more useful to the clients and continue to add features that will be of use to our clients.
  • We are constantly working on our attitude to help improve our customer relationships.
  • Customer satisfaction is our number one goal.  I believe that we have made major strides in building a team spirit in the department.
  • We are presently using a software product called Remote Administration to allow us to remotely access desktops for a faster response time for user calls for help.
  • Sungard review spoke highly of our technical support.  User survey supported that analysis.  More recent surveys indicate a high level of user satisfaction with technical support.

Weil/Delano Support

  • We continue to provide IS support to the Weil and Delano campuses. We do need additional help for the growing computer base in Delano.
  • The Microwave installation has dramatically increased our ability to improve our service to these two areas.
  • We were actively involved in the new construction in Delano.
  • Installed an upgraded the main switches in both Weil and Delano.

Upgraded the SQL Server at the District Office

  • To improve speed of access and uptime, the SQL server used in numerous applications on our web site, was upgraded as was the Operating System.

Computer Lab Support

  • Each Network Technician has specific labs assigned to them.  This assignment is rotated each year to cross-train the technicians in the various labs.
  • We have built a consistent image across the labs and continue to refine it.  This is being coordinated with the other two colleges in order to provide a district-wide basic platform.
  • We are coordinating the software required in the labs with the appropriate faculty and giving them the opportunity to review and evaluate images before installation.
  • All computer labs have a site on our Intranet where teachers can go to check out the software installed, computer configurations and also to report problems.
  • A product called Deepfreeze is installed in all labs to protect the environment of the computer.  When the computer reboots, the system is refreshed to it's original state.
  • A teaching tool has been installed in most of our labs called Vision, which gives the instructor many onscreen options for teaching.
  • New lab computers continue to be installed as budget permits.  We have been fortunate in keeping our baseline at five years of age.
  • We use Ghost to image all of our labs.  Periodically, the labs are automatically unfrozen, OS upgrades applied, and then refrozen.

Desktop Consistency

  • We have deployed standard configurations to most desktops which will make our support of those desktops much easier.
  • We are using a product called Microsoft WSUS to keep the patches on ALL desktops up-to-date.
  • We have implemented a product called Beyond Trust to allow us to remove administrator rights from most desktops.  This is in an effort to join the rest of the district.  It will improve security and eventually standardize our desktops.
  • We have been avoiding Vista because of the lack of need and the incumbent problems.  We are exploring the potential of Windows 7.

Non-windows support

  • All Macs are running OS 10 and the same software, including the Macs in the Computer Commons.  
  • The Technicians continue to improve their knowledge of and their support of Apple computers.
  • We have purchased Apple laptops for the technicians to use.  Since these can run Windows as well as OS10, we will be reducing the number of computers that the techs use and still provide them with the tools they need to do their jobs as well as mobility.

One Card

  • We use Diebold hardware/software for student ID cards and for Pay-for-print applications.  We hope to be able to use the new One Card being implemented for Financial Aid for the same purpose.
  • We have an established budget for using the monies collected to replenish supplies and keep the equipment current and operational.

Web Based Email for Students

  • Students currently use Exchange for their email.  This is becoming expensive and the district office is moving the students to Google email.  This will provide them with more value at a reduced cost to the district.

Luminis

  • David Barnett has provided the leadership as well as the technical expertise to move the portal project forward.  He has succeeded in bringing together the other two colleges into a cooperative approach for district-wide implementation.

Security 

  • Trendview was chosen as the Virus Scanning software for our district.  We have implemented this application and monitor the results.
  • We continue to work with the district to improve our security status.  A current outbreak of a virus called the QBOT virus has been plaguing us for the past few months.  Working with Trend has moved us closer to the goal of eradication but we are not there yet.

Goals

 

Improve Teamwork and Training

Begin a series of cross-training workshops between the Network Technicians and the Network administrator.  This will improve morale and work skills.

Improve technical library.

Coordinate with other two colleges to share skills and knowledge.  The network technicians meet bi-monthly via video conferencing to share their experiences and coordinate their activity.

Continue to offer our technical staff to the other two colleges for support.

Utilize the monthly IT manager's meeting as a way of standardizing our operations.

Network Enhancements

It has been my goal to reduce the number of physical servers we support.  This has been prohibitively expensive and problematical from a technical point of view until recently.  Recent advances in technology have made virtualization more of a reality.  We have acquired the necessary hardware and are currently involved in virtualizing several of our servers.  Phase I of this project is due to be completed by year end 2009.  This project will reduce our power consumption and make future support easier.  It will also provide a redundancy that we do not now have and make future servers less expensive.

Continue working with district to develop security procedures to protect our network.

Equipment Replacement Cycle

Continue to petition for a realistic replacement cycle for technology that can be depended on.  It has been in our unit plan since the beginning and is in our Technology Master Plan.  What is missing is the funding.

Develop, obtain approval and publish a specific schedule of upgrading all computer labs.  Include costs in unit plan.  Since we push displaced lab computers onto the desktops of staff and faculty, this should be merged with a replacement plan for ALL computers on campus.

Update and obtain approval for the Technology Master Plan for Bakersfield College.  Continue to monitor and update the plan as necessary to keep it in step with the college goals as well as unit plans and district goals and plans.  Make sure that our Unit Plan reflects the Technology Master Plan.

WinInstall

Utilize WinInstall and Wise to package and deploy software upgrades, new software and system configuration.  This will greatly reduce the need for the technicians to go to the individual desktops to make the changes.  We have had this software for some time but have not had the time to fully utilize it.

Consider using thin clients in other labs

Thin clients have the potential of saving the college considerable time and money in the future.  Not only can it be used in some computer labs, it can also be deployed to certain non-lab areas on campus.  Since the thin clients have an expected lifespan of twice that of the PC and requires much less maintenance, the college will benefit in the long term.

The technology that we are using in our current thin client lab (L217) has been priced out of viability by Microsoft.  We are looking for alternatives.

Complete the career paths for all IS staff and obtain approval

The proposed career ladder for the network technicians/administrators/managers needs to be expanded, completed and approved.  The result of this will be improved morale and stability in the IS work force.  This project is in front of the IT Manager's committee and will soon be vetted through Human Resources.  Assuming conceptual approval by HR, we will begin developing the detail.

Pursue the implementation of student kiosks on campus

I would like to disperse touch-sensitive workstations at strategic points across campus that would provide access to campus maps, college information and other data that we can pull from our web site.  This will probably not take effect because of budgetary limitations.

Complete a disaster recovery plan

Develop a comprehensive disaster recovery plan that would permit us to recover from all types of unexpected events, such as extensive campus power failure, server crashes, building loss and campus devastation.  Investigate using a third-party to implement.

Continue to Promote eCommerce

Revive this concept and move forward with it. This has been stalled in the District for more than a year.

BC Intranet/Luminis

Our desire to revamp the intranet has been replaced with the coming of Luminis.  David Barnett has the leadership role in this project and will direct it to resolve most of our intranet needs in the future.  This portal software will ultimately be a tremendous benefit to students and faculty.  Staff will benefit as well but the biggest beneficiaries will be students.

Scheduling Meeting Rooms Online

We have successfully scheduled L182 for the last year online using Exchange.  We will create a more elaborate system to permit users to schedule other meeting rooms online in the same fashion but with the ability to also request other resources such as projectors, computers, etc.

Wireless Connectivity

We presently have almost fifty wireless access points across campus, including one outdoor antenna that covers the Huddle and the green area north and east of the Huddle.  A survey will be conducted during 2009 that will give us a master plan for expansion.  After the survey is complete, we will proceed with expansion as budget and time permits.

Off Campus Server Access

Allow computer studies  faculty to control their classroom servers from off campus.  Allow students to access those servers securely as well.

Security

Continue to work with the district to improve our security.  Install NACs or some comparable technology to limit maverick connections and to enforce virus control.  Proactively scan servers for contamination.